At nustargane, we believe that gaming should always be an enjoyable and controlled activity. This page outlines the tools, guidelines, and support options available to every Filipino player who wants to manage their gaming habits responsibly. Whether you want to set deposit limits, take a break, or learn the signs of problem gambling, everything you need is right here. If you have further questions, our FAQ page is a good starting point.
21 years old and above
Philippines only
Contact support anytime
nustargane provides practical tools that every Filipino player can use to manage their gaming activity at any time.
You can set a daily, weekly, or monthly deposit limit on your nustargane account to make sure you never spend more than you are comfortable with. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period. This gives you a reliable safety net that works even during moments of impulse. Lowering your limit, on the other hand, takes effect right away so you always have the option to tighten your controls instantly. We strongly encourage all Filipino players to set a deposit limit when they first register, before they start playing.
Losing track of time is one of the most common ways that gaming sessions become longer than intended. nustargane lets you set session time reminders so that you receive a clear notification after a chosen period of play, prompting you to take a break and reassess. These reminders are designed to interrupt the flow of play gently without forcing you to stop, giving you the awareness to make your own informed decision. You can adjust the reminder interval at any time through your account settings. Combining time reminders with deposit limits is one of the most effective ways to keep your gaming experience balanced and enjoyable.
If you feel that you need a more definitive break from gaming, self-exclusion allows you to block access to your account for a set period ranging from a few weeks to several months, or permanently if needed. During a self-exclusion period, you will not be able to log in, place bets, or make deposits, and you will not receive any promotional communications from us. To activate self-exclusion, contact our support team through the details available on this platform and we will process your request promptly. We take self-exclusion requests seriously and will not attempt to persuade you to reconsider. If you are struggling with your gaming habits, self-exclusion is a strong and supported step in the right direction.
A cooling-off period is a shorter, temporary break that lets you step away from your account for a defined number of days without committing to a full self-exclusion. This option is ideal if you feel your gaming is becoming more frequent than you would like but you are not ready for a longer exclusion. During a cooling-off period, your account is suspended and you cannot access any gaming features, but your account data and balance are preserved safely. You can request a cooling-off period at any time by contacting our support team. This tool is particularly useful after a losing streak or during periods of personal stress when gaming decisions may be less considered.
Your account dashboard gives you full visibility into your gaming activity, including a detailed history of all bets placed, deposits made, and withdrawals processed in Philippine pesos. Reviewing your activity history regularly is one of the simplest and most effective responsible gaming habits you can build. If you notice patterns that concern you — such as increasing session lengths or rising deposit amounts — this data gives you the evidence you need to take action early. All transaction records are stored securely and are available to you at any time. Transparency about your own spending is a key part of staying in control of your gaming experience.
If you are concerned about your own gaming behaviour or that of someone close to you, our support team is available to listen and to help you access the right resources. We can provide information about responsible gaming organisations operating in the Philippines, help you activate any of the tools described on this page, or simply talk through your concerns without judgement. You can reach us through the contact details provided on this platform at any time. We are committed to making sure that every player who needs help can access it quickly and without barriers. Seeking support early is always the right decision, and we are here to make that process as straightforward as possible.
Recognising the early warning signs is the first step toward getting back in control of your gaming habits.
Gaming is best enjoyed when it stays fun and within your control. Set your limits, know your options, and play with confidence on the Philippines' mobile-friendly platform.